DATA PRIVACY POLICY & DATA PRIVACY STATEMENT

DATA PRIVACY POLICY & DATA PRIVACY STATEMENT

This is our Data Privacy Policy and Data Privacy Statement compliant with GDPR and the relevant National Laws of Greece. The protection of your Data is valuable to us and we process the personal data with the highest possible protection. We are committed to take all possible and appropriate measures to keep your personal information safe. We apply the GDPR standards and requirements as well as the relevant National Greek Law regarding Personal Data Protection with our Data Privacy Policy.

The Processor and Controller of the Data is: Scandinavian Near East Agency SA, “SNEAL”, headquartered in Piraeus 35 – 39 Akti Miaouli Avenue, Piraeus, Greece. For requests or relevant information you can contact us under: This email address is being protected from spambots. You need JavaScript enabled to view it. .

This Data Privacy Policy describes the ways in which we, process, collect, hold, store and use data. We process a limited amount of non - sensitive personal data (e.g. Email, Name, Address, birth date etc.) who visit our website, use our online platform, our services, our social media and come in general in contact with us. By using this website, linked websites, social media and our services in general, you give your consent to the processing, collection, holding, storage and use of personal information as set forth in this data privacy policy, in order you to be able to use our website, our services, be informed about our activities etc. We process, store, hold and use this limited amount of data in order to be able to provide you our services, process your requests, keep you updated about our company as well as to detect potential fraud or illegal action and to manage technical challenges etc. We retain data only for as long as it is necessary. You also acknowledge that our company may periodically modify, adapt or update this data privacy policy.

1. Personal Data

We value your Privacy and your Personal Data, therefore we process, hold, store, use only a limited amount of Personal Data only inside our company. If you use our website, our online communication channels such as online platform, our social media, our linked websites, our services, contact us vial Email or online through the website, or per telephone etc., you give us your data voluntarily. We use this data you give us (such as Email, name, address, telephone, birth date etc.) exclusively for the purpose for which you provided them to us.
Most of our services do not require any form of registration, allowing you to visit our website. However, some services or parts of our website (e.g. online platform), may require you to register and provide us with limited amount of personal data, necessary to proceed with your query. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of our website and for us to respond to your query etc. We may collect, process and use personal data to provide you with services, to bill you for services you requested or bought and to communicate to you information we consider to be interesting for you about our company.

2. Contacting us by email / Online Platform / Telephone
When you contact us online, by Email or by telephone, we may need to collect some personal details like your name, address, phone number, etc. in order to be able to process your request. Our corporate Emails accounts, online platforms, telephones cannot be accessed by external parties. We keep this information to be able to respond to your requests, identify trends and for the purposes of communication as well as to comply with any legal obligations and for our legitimate interests.

3. Non - Disclosure of Personal Data to Third Parties

We will not sell, share, or otherwise distribute your personal data to any third parties outside our company without your prior consent except for the reasons provided in this Data Privacy Policy, contractual and legal reasons. We may disclose your personal data to other affiliates, partners, third parties etc. that agree to treat them in accordance with this Data Privacy Policy and GDPR standards and only share the data you provide for the purpose of contract or legal fulfillment. Personal Data may also be transferred to third parties, who act for or on our behalf, for further processing in accordance with the purpose(s), for which the data were originally collected or may otherwise be lawfully processed. These third parties can use personal data only for the agreed purpose the data were given, and not to sell or disclose your personal Information to other third parties, except as may be required by law, as permitted by us, or as stated in this Data Privacy Policy.

4. Your Data Rights

You have the right to information under article 15 of the GDPR, the right to correction under article 16 of the GDPR, the right to erasure under article 17 of the GDPR, the right to restriction of processing under article 18 of the GDPR, the right to objection under article 21 of the GDPR, and the right to data portability under article 20 of the GDPR.
You can always opt out and choose to be deleted from our data base, or to request your data to be forgotten for a period of time or to request information on the amount of your personal data that we hold and process or to request us to update or correct your data. You can request us to delete, forget, access, review, update, correct any of your Personal Data we hold and process by sending a simple Email accordingly expressing your wish under: This email address is being protected from spambots. You need JavaScript enabled to view it. . If you ask us to delete, forget for a period of time, update, correct, access your data, we will respect your wish and will respond immediately. Please note that we may be required in specific cases to retain and use your information, if necessary to comply with legal requirements or to resolve disputes.

5. IP, Domain, Web Hosting Provider and Data Centre Provider

Our Internet Provider is Cosmote SA (Cosmote SA Security and Data Privacy Policy,https://www.cosmote.gr/fixed/en/corporate/cr/ypefthiniepixeirimatikothta/asfaleiakaiaporito). Our Webhost provider is Liquidweb Inc (https://www.liquidweb.com/). Our Domain Provider is Pixelgrid (Data Privacy Policy, http://www.pixelgrid.gr/). Our Data Centre Provider is Pencil Team (Data Privacy Policy, http://pencilteam.com/). We encourage you to read and look for the Data Privacy Policy of all companies mentioned above.

6. Linked websites and social media networks

For your convenience, hyperlinks may be posted on the website that link to other websites (“Linked Sites”) such as websites of Prinicipals, Sub Agents etc. or social media networks. We are not responsible for the content of any Linked Websites nor social media networks and this Data Privacy Policy does not apply to the privacy practices of any Linked Sites or of any companies that we do not own or control, except and only for the content of the data in the pages we control and use at social media (Linkedin corporate account). Linked Sites and social media networks may collect data in addition to that, which we collect on the website. We do not endorse any of these Linked Sites or social media networks, the services or products described or offered on such Linked Sites and social media networks, or any of the content contained on the Linked Sites and social media networks. We encourage you to seek out and read the data privacy policy of each Linked Site and social media network, that you visit through our website in order to understand how the data is processed, collected, stored, used and protected.

7. Use of Google Maps

We use Google Maps API to provide visual representation of geographical information regarding our company or partners. When using Google Maps, data about the visitor’s use of the map function will be collected, processed and used by Google. For more information about Google’s data processing, please refer to the Google privacy policy. You can modify your personal data privacy settings in the Safety Centre of Google Maps: https://support.google.com/accounts/answer/3024190.

8. Social Media Plugins

We offer you the option of using “social media buttons” on our website. As a result, these buttons are only integrated into the website as graphics that contain a link to the corresponding website of the button’s provider. Clicking this graphic will redirect you to the respective provider’s services. Your data will not be sent to the respective provider until then. As long as you do not click the graphic, there will be no exchange of any kind between you and the provider of the social media button. Information about the collection and use of your data in social networks can be found in the relevant provider’s respective terms and conditions of use. We have integrated social media buttons for the following company on our website. Linkedin Inc. (2029 Stierlin Court, Mountain View, CA 94043, USA).

9. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with the best possible experience when you browse our website and also allows us to improve our site. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another. A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a: session cookie which is erased when the user closes the browser or persistent cookie which remains on the user's computer/device for a predefined period of time. There are broadly four reasons why a cookie might be stored on your device when visiting our website.
- Cookies that make the website work properly for you and enable you to make use of the secure online services that we provide.
- Cookies that collect data about your use of the website which is then anonymised and used to help us improve our online services.
- Cookies that remember your preferences and make the site easier for you to use.
- Cookies that are placed by third party services we make use of to enhance the information we present online. We have no control over these third party cookies.
How to control cookies
Most browsers allow you to control whether or not they accept cookies. Instructions for configuring cookie settings in some of the most popular browsers are available from these pages:
• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

10. Purpose of processing, legal basis and legitimate interests

The following applies to the above items:
Purpose of data processing: Secure operation of the website as well as allowing targeted communication with customers.
Legal basis: Article 6 (1) (f) GDPR (legitimate interest)
Legitimate interests:
- Ensuring proper function of our website
- Optimisation of our website
- Collecting statistics related to use of our website
- Processing for the purposes of online information of our activities and services

11. Data transmission to foreign countries

If we process data in other countries (meaning outside the European Union (EU) or the European Economic Area (EEA) or this occurs in the process of utilising the services of third parties or transmitting data to third parties, this will only be done for the purpose of fulfilling our contractual or legal obligations, due to a legal obligation or based on our legitimate interests. In doing so, we ensure that your personal data is processed in compliance with GDPR based on special guarantees or due to corresponding contractual obligation including adequate technical and organisational measures.

12. Data Security

To ensure the security and confidentiality of Personal Data that we collect and process, we take all measures reasonably designed to protect that information. We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction.
To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.
Unfortunately, no company or service can guarantee complete security, unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user data at any time.

13. No liability for unavailability

We accept no liability for any loss that may arise if the services or products advertised within this website become unavailable.

14. Customer/User responsibility

It is your responsibility to ensure that your computer (desktop, laptop), mobile are virus protected. We accept no responsibility for any loss of personal data you may suffer as a result of virus at your desktop, laptop, mobile devise.

15. We do not Process any Data of Children

We do not knowingly collect or solicit Personal Data from anyone under the age of 16. If you are under 16, please do not attempt to register or send any Personal Data about yourself to us. If we learn that we have collected Personal Data from a child under age 16, we will delete that data immediately.

16. Updates of Data Privacy Policy

We reserve the right to adjust this data privacy notice every so often so that it always meets the current legal requirements or to implement changes in our services in the data privacy notice. We are constantly improving our website and services, so we may need to update our Data Policy always in compliance with GDPR, other EU Regulations and Greek laws. You can see when this Privacy Policy was last updated by checking the date at the bottom of this menu of this page.

17. In case of concern, information, request please contact us

For any concern, request, information please contact us under: This email address is being protected from spambots. You need JavaScript enabled to view it.

Organization

 

LIST OF DEPARTMENTS AND RELATIVE PERSONNEL

 

SCANDINAVIAN NEAR EAST AGENCY S.A.
PIRAEUS HEAD OFFICE
Switchboard: +30 210 4586300
Telefax Nos: +30 210 4292086 / 4292159
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
URL: www.sneal.gr

 

MANAGEMENT

- Mr George Xydeas, Managing Director
Email addresses: This email address is being protected from spambots. You need JavaScript enabled to view it.
“g.xydeas” < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Secretariat telephone: +30 210 4586311
Mobile: +30 6977 901915


OPERATIONS DEPT

- Mr Nikos Kyriazanos, Operations Manager
Email addresses: This email address is being protected from spambots. You need JavaScript enabled to view it.
“n.kyriazanos” < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Direct telephone: +30 210 4586327
Mobile: +30 6977 901923

- Mr Nicos Andressakis, Assistant Operations Manager
Email address: “n.andressakis” < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Direct telephone: +30 210 4586321
Mobile: +30 6977 901908

 

FINANCIAL/ACCOUNTS DEPT

- Mrs Panagiota Pierratou, Financial Director
Email addresses: This email address is being protected from spambots. You need JavaScript enabled to view it.
“p.pierratou” < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Direct telephone: +30 210 4586345
Mobile: +30 6972 811254

 - Mr Antonis Yiannitakis, Manager Disbursements Accounts

Email addresses: This email address is being protected from spambots. You need JavaScript enabled to view it.
a.yiannitakis” < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Direct telephone: +30 210 4586326
Mobile: +30 6977 901906

 

DOCUMENTATION DEPT (IMPORT/EXPORT/TRANSHIPMENT & CONTAINER CONTROL DEPT)

- Mr Michalis Liarommatis, Import/Export/ Transhipment & Container Control Dept. Manager
Email addresses: This email address is being protected from spambots. You need JavaScript enabled to view it.
“m.liarommatis” < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Direct telephone: +30 210 4586349
Mobile: +30 6936 177139

 

SALES DEPT

- Mr Argiris Anastassiou
Email addresses: This email address is being protected from spambots. You need JavaScript enabled to view it.
“a.anastassiou” < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Direct telephone: +30 210 4586312
Mobile: +30 6978 114099

 

SECRETARIAT DEPT

- Mrs Katerina Kerabou
Email addresses: This email address is being protected from spambots. You need JavaScript enabled to view it.
“k.kerabou” < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Direct telephone: +30 210 4586311
Mobile: +30 6972 139777

 

IT DEPARTMENT

- Mr Theodoros Paschalis
Email addresses: This email address is being protected from spambots. You need JavaScript enabled to view it.
“t.paschalis” < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Direct telephone: +30 210 4586390
Mobile: +30 6937 830200

 

ADVISORS & CONSULTANTS

- Mr Alexandros Androulakis Legal Advisor
- Mrs Nia Kostaki Consultant (Claims)

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